General
• How does the process work?
• How do I view a PDF file?
• How do I contact Maida Vale?
• What is the typical turnaround time?
• Does black count as an ink color?

Wedding Invitations & Birth Announcements
• Am I able to change the color of the invitation?
• How much do your invitations and announcements cost?
• Are samples available?

Custom Invitation Design
• How do I submit a photograph or unique artwork for usage on an invitation or announcement?
• How much does a custom invitation cost?
• How does the process work?
• What do I receive if I order a design-only invitation or announcement?

Ordering
• How do I place an order?
• Is a deposit required?
• What forms of payment do you accept?
• How can I get free shipping?
• What do I receive if I order a monogram?

Printing
• How are your invitations and announcements printed?
• Do you offer letterpress printing?

Wedding Invitation Etiquette
• How far in advance should I send save-the-date cards?
• When should I send my invitations?
• If my invitations don't include inner envelopes, how do I indicate who is invited?
• What should I do if a guest replies for four people when I only invited two?
• How should I address the envelope if I don't know the name of a guest's significant other?

GENERAL
How does the process work?
You can find a detailed description of our process available here. If you are interested in a custom wedding invitation or birth announcement, please read more here.

How do I view a PDF file?
PDFs can be viewed with Adobe Acrobat Reader, which is free to download. If you have trouble opening a PDF that we have sent you, please be sure to install the most current version of the program.

How do I contact Maida Vale?
Feel free to contact us by email or telephone. We are available by telephone Monday through Friday from 9:00 am - 5:00 pm PST.

What is the typical turnaround time?
Once you have reviewed and approved your proofs, the typical turnaround time for the production of an order is 3-4 weeks.

Does black count as an ink color?
Yes, black does count as an ink color. If you are working on a budget, it is entirely likely that your preferred color will work for text, too. Please contact us for more details.

WEDDING INVITATIONS & BIRTH ANNOUNCEMENTS
Am I able to change the color of the invitation?
Yes! Whether you are looking for chocolate brown wedding invitations or classic black and white invites, we can customize any of our designs to fit your needs. This not only includes colors, but the paper and wording, as well. To choose a specific color, simply select the appropriate swatch when placing your order. Otherwise, learn more about our custom design services.

How much do your invitations and announcements cost?
You can find pricing linked from each product's specific page. Otherwise, view the pricing page.

Are samples available?
Yes! Samples are available for purchase at Maida Vale's Etsy shop. Please note that you will be credited for the cost of your sample if you place a subsequent order.

CUSTOM INVITATION DESIGN
How do I submit a photograph or unique artwork for use on an invitation or announcement?
You can email us a PDF or hi-resolution JPEG. Your image should be no less than 300 dpi, but no more than 3 MB in size.

How much does a custom invitation cost?
We will happily provide a quote for you once you have completed our custom order inquiry form.

How does the process work?
You can find a detailed description of our custom order process here.

What do I receive if I order a design-only invitation or announcement?
If you are on a tight budget and wish to print your stationery at home or with an independent printer, we can work with you! Simply indicate that you are interested in this option when you contact us for a quote. Once your design is finalized, you will receive a high resolution PDF containing each element of your purchase. If you have chosen a professional print shop that requires a different file format, please contact us immediately and we will accommodate your needs. Because each printer is unique and calibration for accurate color output is essential, please note that Maida Vale is not responsible for the quality of the finished product after the PDF has been delivered to you.

ORDERING
How do I place an order?
Once you have chosen a specific invitation or announcement, simply click "Order Now" on the specific product's page. From there, you will be taken to our order form. If you are interested in a custom invitation, visit our custom order inquiry form to get a quote.

Is a deposit required?
For orders under $100, payment is due in full up front. For orders over $100, a 50% deposit is required after you have placed your order. Once we have received your request, an invoice will be sent within 1-2 business days with details on how to submit payment. If you have placed a down payment, you will be billed for the remainder of your order once your proofs are approved and ready for production.

What forms of payment do you accept?
At this time, we accept personal checks, money orders, and credit card payments via Paypal. If you choose to pay with a personal check, work will not begin on your invitation or announcement until the check has cleared (generally within 5-7 days).

How can I get free shipping?
If your order totals $100 or more, and you are located in the US or Canada, you will receive free shipping! If you are located outside of these areas, please contact us for a quote on shipping.

What do I receive if I order a monogram?
You will receive your final monogram in two formats—as a high resolution PDF and JPEG. If you require a different file format, please contact us immediately and we will do our best to accommodate your needs.

PRINTING
How are your invitations and announcements printed?
Our products are printed via two methods: letterpress printing or offset lithography (flat printing). Letterpress is a traditional printing style where the image is pressed into the paper, producing a luxurious and dimensional look. Images and text printed via offset lithography appear flat on the paper, with no added texture. Samples of both styles are available for purchase at Maida Vale's Etsy shop.

Do you offer letterpress printing?
Yes! You can now find letterpress printing as an option under each product's specific page.

WEDDING INVITATION ETIQUETTE
How far in advance should I send save-the-date cards?
If you are planning on sending save-the-dates, it is recommended that you do so six to eight months in advance. If you are planning a destination wedding, send them as early as possible. This will allow your guests plenty of time to plan accordingly.

When should I send my invitations?
Invitations are usually mailed six to eight weeks prior to your wedding. If you are having a destination wedding, or expect a lot of out-of-town guests, sending them earlier allows everyone the time they need to plan accordingly. Your RSVP date should meet your caterer's needs—typically falling two to three weeks prior to the big day.

If my invitations don't include inner envelopes, how do I indicate who is invited?
Excluding inner envelopes is very common in today's wedding world. Not only does this cut out excess paper waste, but postage might be lower, as well. By simply addressing the outer envelope to all intended recipients, your guests should know who to reply for.

What should I do if a guest replies for four people when I only invited two?
This is a tricky situation that only a larger budget can fix. But, increasing expenses isn't the most desirable solution. Try a friendly phone call or email to gently explain that you aren't able to invite everyone, and that you hope the original guests can still make it.

How should I address the envelope if I don't know the name of a guest's significant other?
If it isn't possible to find out the name of a friend's current squeeze, don't worry! Modern etiquette does not frown upon addressing an invitation to "Mr. Michael Jones & Guest".